Thursday, July 8, 2010

Diagnosing Problems With Your Blogger / BlogSpot Connectivity

One of the most frustrating problems reported occasionally in in BHF: Something Is Broken comes in very terse langauge.
I can't access my blog.
or slightly longer
I can't access any blogs
.or possibly
I can't access Blogger.
Given the cases (which are, unfortunately, not universal) where the URL of the missing blog is provided in the problem report, and we are able to access the missing blog ourselves, we frequently resort to a canonical diagnostic procedure, before starting a more comprehensive diagnosis.
Here are 5 replicas of the same article. Can you read all 4? Which ones can you, and which can't you, read?
  1. http://blogger-status-for-real.blogspot.com/2006/07/help-my-blog-is-gone.html
  2. http://bloggerstatusforreal.blogspot.com/2006/07/help-my-blog-is-gone.html
  3. http://blogging.nitecruzr.net/2006/07/help-my-blog-is-gone.html
  4. http://groups.google.com/group/blogger-help/web/my-blog-is-gone
  5. http://www.google.com/support/forum/p/blogger/thread?tid=506f2f953e1f4db3&hl=en
If you can open either of the latter two, read it carefully.

From observing the responses seen frequently, it appears that the 5 tests enumerated above, are seen as frivolous or trivial. This, however, is not the case. All tests complement each other, and none is redundant. If executed together when a problem is observed, they can help to triage many connectivity problems.

By understanding the principles of causality and epidemiology, we know that when we see a possible connectivity problem reported at low volume, it's likely that the problem is at least partially caused by the individual computer or Internet connection. When the problem is reported at high volume, this test set, provided consistently, helps us see a non spurious relationship between the many reports.

The first task is to identify the nature of the problem, and this is where the 5 step test comes into play. If you post a forum question, and the 5 step test is suggested in a reply, take a couple minutes, click on the 5 links, and note which ones lead (or do not lead) to advice. Read the advice. And finally, reply and tell us the results.

Help us to help you.

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